Question 1

Can I use eSIM and my regular SIM at the same time?

Accepted Answer

Yes! Most modern phones are dual-SIM capable, meaning you can use both eSIM and physical SIM together.

Question 2

How fast is activation?

Accepted Answer

Activation is instant! Once you scan the QR code, your eSIM is ready to use under 5 minutes.

Question 3

Which countries are supported?

Accepted Answer

We support 220+ destinations worldwide. Browse our destinations page to find eSIM plans for your travel destination.

Question 4

Do I need to unlock my phone?

Accepted Answer

Your phone needs to be carrier-unlocked to use an eSIM. Most phones purchased directly from Apple or Samsung are already unlocked.

Question 5

Will my primary SIM still work?

Accepted Answer

Yes, your primary SIM will continue to work. You can receive calls and SMS on your regular SIM while using data from your eSIM.

Question 6

Is my phone compatible with eSIM?

Accepted Answer

Most newer smartphones support eSIM, including iPhone XS and newer, and many Samsung and Google devices. Please check Device Compatibility tab from our App Vesim Go to see if your device is compatible.

Question 7

What network speed will I get?

Accepted Answer

Our eSIM connects to top local carriers in each country, offering 4G/LTE and in many locations 5G speeds.

Question 8

What if my eSIM doesn’t work?

Accepted Answer

Our support team is available 24/7. If you face any issues, we will help you resolve them quickly or provide a replacement if needed.

Question 9

Can I top up or extend my plan?

Accepted Answer

Yes. Top up the same package only from “Add Data to this eSIM” in your order.